Customize 3CX data and analytics to your needs
Peak contact center productivity requires robust reporting. By fully integrating data and analytics from your 3CX systems into your call center software, we ensure that the information you need for effective management is right at your fingertips.
To optimize your call center’s workflow and make critical decisions for success, you need immediate access to all your data. JBHworks provides 3CX customization services to integrate data, analytics and reporting from your 3CX systems, helping you rapidly improve productivity and bottom-line results. From customized call flow to call recording management and scoring to robust reporting solutions and beyond, we ensure 3CX becomes a seamless part of your overall solution.
Create your dream 3CX dashboard
Peak contact center productivity requires robust reporting. By fully integrating 3CX data and 3CX analytics into your overall contact center software, we ensure that the information you need for effective management is right at your fingertips.
In addition to high-level dashboard views, you can drill down to see multiple levels of granular data. Visual information shows progress and usage across a timeline in detailed increments, helping you uncover problem personnel or hidden areas of opportunity.
A 3CX reporting solution from JBHworks gives you:
- Top-level and detailed views of real-time analytics
- Simple, elegant dashboard views of actionable information
- Proactive email and event-driven alerts
- Preconfigured and custom reports to meet your exact needs
Integration with CRM, accounting, HR and other systems
A call center or contact center doesn’t operate in a vacuum. Your success requires gathering information from several other parts of your organization, such as Human Resources, Accounting, CRM systems, your VOIP system or others.
By integrating your 3CX call center software with other internal systems, you can ensure that key business intelligence is available in one easy-to-use reporting system. This can then be provided to management in a secured environment to proactively address customer satisfaction and growth opportunities.>
With a 3CX integration solution from JBHworks, you can:
- Integrate data from CRM, Accounting, HR, VOIP, or other internal systems
- Improve customer satisfaction and profitability
- Streamline call center workflows and management
- Simplify HR and payroll activities
- Provide secured access to key management and personnel
Create your dream 3CX call center dashboard
Integrate CRM, Accounting, HR, VOIP, or other internal systems, while improving customer satisfaction and profitability.