Resources & News

How to boost customer and employee satisfaction with call center human resources software

Managing employees in a call center environment – especially hourly-based call reps – can be a daunting...

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3 ways to outpace your competition using call center automation software

In this post, we’ll cover one of most critical items for a call center’s success: Workflow automation....

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8 critical questions to ask when choosing a call center VoIP phone system

For a call center, there are few decisions more important than what phone system you choose. An...

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5 ways your call center CRM software can make or break success

Does your call center have three or more different software applications that users have to log in...

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The art of reporting: Achieving your dream call center dashboard

Reporting is one of the most pivotal components of a comprehensive call center management system. Business intelligence...

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