Call Center Automation

Why your call center software should play nice with accounting

In this series of blogs, we have been discussing the fundamentals of a cohesive call center solution where all the moving parts work together. This synergy between all your diverse systems is vital for many reasons, but underlying all of them is one goal: growing your business. Accounting, which might be more accurately named “the…

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5 ways your call center CRM software can make or break success

Does your call center have three or more different software applications that users have to log in and out of to perform their tasks? If so, then it’s likely that the overhead of running multiple applications is sapping your overall efficiency. Think of the productivity boost and cost savings you could achieve by consolidating those…

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