In 2016, BenefitVision, a health care enrollment company operating multiple call centers, migrated their operations to 3CX. Their high call volume presented additional needs, so we enhanced their installation of 3CX and developed a custom solution specific to their needs, including:
- A customized callback request module that provides operators with more visibility and control of callbacks
- An increased ability for management to monitor floor operations in real time to provide support and increase efficiency
- Unique HR features that take agents in and out of queues and calculates hours worked based on activity in 3CX
Our scalable solution, which we revisit and upgrade regularly as part of our ongoing relationship with BenefitVision, continues to provide BenefitVision the robust tools needed to manage a demanding call center.
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