Choice Home Warranty

When you’re a large call center that is bringing in 11,000 calls each day and rapidly continuing to grow, you’re going to need a solution that’s ready to stretch and scale right along with your business’s demands. That’s where Choice Home Warranty found themselves when we partnered with them to provide a number of custom…

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Optimum CX

Optimum CX partnered with us to transition their call center to 3CX in 2016. We knew as soon as we discussed the project that a variety of customizations were going to be necessary to meet the massive needs of this unique, dynamic, client-focused call center. The enhanced call center platform we crafted for them had…

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BenefitVision

In 2016, BenefitVision, a health care enrollment company operating multiple call centers, migrated their operations to 3CX. Their high call volume presented additional needs, so we enhanced their installation of 3CX and developed a custom solution specific to their needs, including: A customized callback request module that provides operators with more visibility and control of…

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National Credit Care

When we began working with National Credit Care in 2016, they were migrating their call center operations to 3CX.  However, they had some needs that went beyond what 3CX could give them right out of the box. We developed a tailored solution that included the following functions: Custom call statuses that help management to more…

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Spectrum VoIP

Spectrum VoIP, a business phone system provider, needed to systematize and streamline their workflow as they entered the modern era. They were using outdated processes to move data from one department to another, and they needed a single solution that brought all that data together and reduced the need for departments to use email or…

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